Terms and Conditions

These Terms and Conditions is a legal agreement between you (“you”) and SheResolved Healthcare Pvt Ltd (“Company”, “we”, or “us”) for use of the Doctive services. The agreement applies to all services made by Doctive at any point in time.

Please review these Terms and Conditions carefully, they account for a legal agreement. By (i) having created a user account with us; (ii) using doctive services , (iii) accessing Doctive, you have agreed to accept these Terms.

You should review this Privacy Policy occasionally as we reserve the right to amend or change it at any moment. Any updates to the Privacy Policy will be posted on this page, and by using the Service after such changes have been made, you agree to be bound by the updated Privacy Policy and acknowledge that you have read and understand it.

Conditions of use

To access the Services, visit or otherwise use the Website, you must be at least 18 years old. You represent and warrant to Doctive that you are 18 years of age or older, that you have the right, authority, and capacity to use the Website and the Services made available through the Website, and that you agree to and abide by this Agreement by registering, visiting, and using the Website or by accepting this Agreement.

Account and Data privacy

By using the Services, Doctive may gather data about you, your accessing devices, where you are when you use the Website, and usage statistics that are anonymous. Only for the purposes of enhancing the Services’ quality, creating new Services, and other business endeavors will the information gathered be utilized.

Doctive is given access to users’ email addresses and phone numbers through the website and app for the purposes of communication and analytics.

Interaction with medical service providers

While Doctive will make an effort to arrange a confirmed appointment for a User who requested an appointment on the Website with a medical service provider (like a doctor or diagnostic lab), Doctive do not guarantee that the User will receive a confirmed appointment. Additionally, if a confirmed appointment is later canceled, postponed, or rescheduled by the hospital or medical service provider, or if the medical service provider is unavailable at the specified appointment time, Doctive is not responsible.

To be clear, Doctive is not responsible for any medical or other results between you and the medical service providers you engage with because the Services are not intended to offer healthcare, medical advice, or diagnosis. You do so at your own risk if you choose to work with a medical service provider to get medical care for you. When you connect or interact with a medical service provider through the website, Doctive is not liable for any service failure or breach. Before choosing a doctor or any other service provider available on the internet, we suggest you to conduct your research or acquire feedback.

Without limiting the generality of the foregoing, Doctive is not responsible for any of the following: any incorrect medication or treatment quality being prescribed by the doctor(s), the diagnostic service provider(s), or the pharmacy(s); any medical negligence on the part of any of the above; any type of inconvenience experienced by the User as a result of the medical service provider, including the doctor, failing to show up at the scheduled time; or any no-show by the doctor, incorrect medical care or other issues of a comparable nature , cancellation, rescheduling, or any change in the fees charged for a scheduled appointment , any medical occurrences that might happen after using a doctor’s, diagnostic lab’s, or pharmacy’s services that the user has chosen based on information on the website, or with whom the user has scheduled an appointment or conducted business through the website.

Complete Agreement Between You and Us.

Except as expressly provided, these Terms constitute the entire agreement between you and SheResolved with respect to the use of Doctive, the Website, and/or the Services. Your use of the Services is also subject to our Privacy Policy.

Queries and Feedback.

If you have any query or feedback on any part of the App or any part of these Terms and Conditions, please contact us at

SheResolved Healthcare Pvt Ltd
   +91 7043290777